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We've grown to a team of over 115 and have become the company's second-largest office. Our accelerated growth has been fueled by our experience in the broadest range of services.

The Charlotte office commits significant funds and time to supporting the community through a number of major organizations. In recent years the Charlotte Business Journal has recognized us as a Top Technology Consulting Company and one of its Best Places to Work.

Job Information

North Highland Program Manager in Charlotte, North Carolina


North Highland has a mantra: Unleash Potential Together. For our clients, it means we challenge thinking and build capabilities so that after each engagement they are left stronger and inspired to do more. With our colleagues, it means fostering an environment where bringing, shaping, growing and sharing ideas isn’t just encouraged—it’s expected. And within our communities, it means we give of our skills, time and passion to make them more prosperous.

Within our firm we have a growing competency called Delivery Consulting. This is the team that makes the motor run for our clients with an emphasis on execution work focused on implementing the critical work the client needs, not meeting sales targets for the firm. North Highland offers a wide range of Delivery Consulting work from a single role-based opportunity to delivering complex initiatives as part of larger team. We offer a competitive compensation model designed centered around earned-hour pay. The measurement of a Delivery Consultant’s work is based on the efficacy of the work-product they provide – it’s that simple – and they are able to create and grow their skills in the fields that interest them most. Delivery Consultants talk less and do more, using their talents – of ingenuity, divergent thinking and relentless determination – to build products and services that speak for themselves.

SEEKING: Chief Collaborator Value Chaser Cultural Trend Setter

Program Manager

The senior-level leader, Program Manager, functions is an “integrating function” in IT, and has overall responsibility for the definition and delivery of successful technology-enabled projects at North Highland. This role provides strategic direction to project definition, coaches and mentors peers and partners, and is accountable for IT functional/departmental financial, and execution results.

Key areas of responsibility include: (1) Drive the development of the IT Strategy including risk/capability assessment, platform and technology definition and evolution, organization and skills strategy, and processes and tools needed to successfully operate the business of IT, (2) Partner with key business stakeholder functions to develop the plans and roadmaps of technology-related projects and investments and the project estimating and portfolio planning efforts, (3) Lead the development of project and steering committee status reporting to guide the overall project decision making at North Highland, (4) Oversee the execution of projects and the attainment of financial results in a matrix environment, (5) Drive improvements in technology project planning and delivery across the information technology organization. The role requires deep experience operating in a heavily outsourced, multi-location, global IT delivery model is required, along with a process orientation, understanding of IT strategy, strong project management skills, and outstanding communication and presentation skills.


  • Drive the development of technology solutions to align business strategy with business goals and objectives

  • Develop Budgets and Financial Plans

  • Project Management and QA oversight

  • Resource Management and Developing Vendor Partnerships


  • Education – BS in Computer Science, MIS, or related degree.

  • Experience - Has 15+ years of IT and business industry, or consulting, work experience, with leadership experience in managing multiple cross-functional teams or projects, and influencing senior level management and key stakeholders. A demonstrable history of influencing others through consensus building in a cross functional / matrix environment.

  • Business Acumen - Understands how business works; knows the competition; knowledgeable in current and possible future policies, practices, trends, technology; and financial acumen affecting his/her business and organization.

  • Customer Focus: - Uses data information to improve service, and acts with customer in mind.

  • Drive for Results – Can be counted on to exceed goals successfully. Steadfastly pushes self, partners, and others for results.

  • Process Management - ITIL certification or equivalent. Process oriented and implements, operates, and designs and improves processes to get things done.

  • Vendor Management – Able to develop relationships and define processes and services with vendors. Able to develop metrics that measure the value contributed by partners and hold them accountable for results.

  • Developing Direct Reports - Holds frequent development discussions; constructs compelling development plans and executes them; will take on those who need help and further development; is a people builder.

  • Planning and Organization - Sets objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks. Can gather resources (people, funding, material, support) to get things done. Use resources effectively and efficiently.

  • Peer Relationships - can quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Encourages collaboration and is effective at owning a process that spans groups of stakeholders.

  • Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment. Most of his/her solutions and suggestions turn out to be right over time. Sought out by others for advice and solutions.

  • Technical Learning - Understands all components of IT infrastructure and how they support the business; is good at learning industry, company, product, or technical knowledge developments.

  • Presentation and Communication Skills - Effectively communicates with clarity and conciseness both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

Click HERE to apply

North Highland is a global management consulting firm known for helping clients solve their most complex challenges related to customer experience, performance improvement, technology and digital, and transformation. We add value and support our clients across the full spectrum of consulting, from strategy through delivery. We bring the big ideas, then we make them real. North Highland is an employee-owned firm, headquartered in Atlanta, GA, with more than 3,000 consultants worldwide and 60+ offices around the globe. The firm is a member of Cordence Worldwide (, a global management consulting alliance. For more information, visit and connect with us on LinkedIn, Twitter and Facebook.

North Highland is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, religion, national origin, age, sexual orientation, disability, veteran status, genetic data, or other legally protected status.